Mastering Communication & Interpersonal Skills
Is it Communication and Interpersonal Skills dependent on genetic, chemistry or psychological? Predetermined or a matter of free will? Where does it come from, this thing called communication and interpersonal skills?
This programme sets the scene and also challenges our complacency about communication and interpersonal skills. The nature of communication around the world reveals we all have remarkably similar patterns in our ways of conversing and attempting to be understood. These patterns are identified in different ways by different observers but they are nonetheless quite evident. Good communication and interpersonal skills are complex and high-order skills.
This interactive training programme will reveal these evolutionary patterns. It will help you to identify these patterns or dimensions in the participant and enables them to develop their own personal communication and interpersonal profile.
On the other hand, the feedback topic would provide the participants the tools and techniques to convey the message in a tactful manner the truth as they see it. It covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios inclusive of shifting the behaviour and improving performance. These tools provide structures rituals, making it harmonious and safe for the leaders and their colleagues to engage in honest conversation about critical performance issues.
Course Objectives
After the course, participants will be able to:
- comprehend the importance of information and the effective ways to convey them.
- comprehend the right perception as per organization values
- usage of proper tone, expression and language.
- comprehend how emotion dominates conversation and how to manage the emotion.
- manage human relation with internally and externally of the organization.
- connect thinking and language usage.
- delegate effectively.
- connect delegation with accountability.
- identify the right person or to equip the person related or to ensure he fit the the delated assignment.
- conduct a proper and systematic feedback session.
- conduct reinforcement feedback.
- conduct redirection feedback (correction).
- receive feedback from superior effectively.
- develop the right approach to received and inquire guidance from superior’s feedback.
Course Contents
- Back to Basics Communication
- Interpersonal Skills
- Body Language
- NLP Communication
- Developing Assertiveness
- Effective Delegation
- Receiving Feedback
- Giving Feedback
Mastering Communication & Interpersonal Skills
Duration:
14 Hours
Targeted Audience:
- Managers
- Professionals
- Engineers
- Executives
- Administrators
- Supervisors
- Team Lead
- Technicians
- Those Interested
Methodology:
Lecture, Brainstorming, Case Study, Videos, Role-play, Educational Games, Basic Psychology, Neuro-Accelerated Learning Techniques.
Award:
Certificate of Achievement