Managing Difficult People and Conflict at Workplace
In this dynamic program, we take a unique approach by blending cutting-edge psychological insights with practical strategies for real-world scenarios. Rather than merely addressing conflict as a problem to be solved, we focus on understanding the underlying motivations and behaviours that fuel discord.
Through interactive role-playing, advanced communication techniques, and tailored case studies, you’ll learn to transform challenging interactions into opportunities for growth and collaboration. Our goal is to equip you with the tools to not only manage conflict but to leverage it to build stronger, more cohesive teams. Join us to turn workplace challenges into pathways for personal and professional development, fostering an environment where every voice is heard and valued.
By combining theoretical knowledge with practical application and interactive elements, this course aims to equip participants with the tools and confidence needed to effectively manage difficult people, fostering a more harmonious and productive work environment.
Course Objectives
After the course, participants will be able to:
- explore psychological theories and principles that explain why people exhibit difficult behaviours.
- identify common personality types and behavioural patterns that contribute to challenging interactions.
- apply techniques for understanding and empathizing with difficult individuals’ perspectives.
- practice active listening and perspective-taking exercises to build rapport and reduce tension.
- master advanced conflict resolution strategies, including negotiation, mediation, and collaborative problem-solving.
- discover methods for managing your own emotions and maintaining composure during challenging interactions.
- apply mindfulness and self-regulation techniques to stay calm and effective.
- communicate strategies tailored to different types of difficult behaviour, such as assertive communication and de-escalation techniques.
- engage in interactive exercises to practice these strategies in simulated scenarios.
- develop skills for providing constructive feedback and influencing difficult individuals positively.
- practice giving and receiving feedback in a way that encourages improvement and cooperation.
Course Contents
- What is Difficult Behaviour?
- Whys People Become Difficult to Handle?
- Building Empathy and Understanding
- Conflict Resolution Strategies
- Managing Emotions and Maintaining Composure
- Effective Communication Tactics
- Providing Feedback
- Influencing Behavioural Change
- Conduct Follow-up Sessions
Managing Difficult People and Conflict at Workplace
Duration:
14 Hours
Targeted Audience:
- Managers
- Professionals
- Engineers
- Executives
- Administrators
- Supervisors
- Team Lead
- Technicians
- Those Interested
Methodology:
Lecture, Brainstorming, Case Study, Videos, Role-play, Educational Games, Basic Psychology, Neuro-Accelerated Learning Techniques.
Award:
Certificate of Achievement