
Process Improvement Techniques (Identification – Engagement – Ownership)
Imagine a world where every process in your organization operates at peak efficiency, delivering outstanding results with minimal waste. This course is your gateway to achieving that vision. Dive into the essentials of process improvement and uncover powerful methodologies like Lean, SIPOC, and other methodologies that will revolutionize how you work.
You’ll embark on a journey from identifying and mapping processes to analyzing performance with precision. Master the art of setting metrics, spotting inefficiencies, and implementing cutting-edge solutions. Explore the latest in technology and tools that propel process excellence, and learn how to drive change while overcoming resistance.
Through dynamic case studies and hands-on projects, you’ll gain practical insights and strategies to elevate your organization’s performance. Ready to transform challenges into opportunities?
Participants would be guided systematic, step by step beginning from the philosophy of process improvement, thereafter introducing various measurement tools, to conduct their analysis utilizing those tools, to propose new processes and methods, and finally to implement them. Join us and lead the chare in process improvement and operational excellence!
Course Objectives
After the course, participants will be able to:
- comprehend the core principles and benefits of process improvement, and gain an overview of methodologies like Lean, SIPOC, etc.
- apply techniques to identify critical processes within an organization, and utilize tools such as flowcharts and SIPOC diagrams to create and analyze process maps.
- develop and implement performance metrics and Key Performance Indicators (KPIs), and use methods for data collection and analysis to evaluate process performance.
- employ techniques to detect and address bottlenecks, redundancies, and waste, and perform root cause analysis using tools like the 5 Whys and Fishbone Diagram.
- implement advanced techniques from Lean, and Total Quality Management (TQM) to drive process improvements and achieve operational excellence.
- use structured problem-solving frameworks and decision-making tools to effectively address process-related issues and make informed decisions.
- develop strategies for managing process changes, overcoming resistance, and communicating changes effectively to stakeholders.
Course Contents
- Introduction to Process Improvement
- Identifying and Mapping Processes
- Performance Metrics and Measurement
- Analyzing Process Performance
- Process Improvement Methodologies
- Problem Solving and Decision Making
- Change Management
- Continuous Improvement
- Technology and Tools for Process Improvement
- Case Studies and Real-World Applications
- Developing a Process Improvement Plan

Process Improvement Techniques (Identification – Engagement – Ownership)
Duration:
14 Hours
Targeted Audience:
- Managers
- Engineers
- Supervisors
- Technicians
- Production Personnel
- Maintenance Personnel
- Quality Personnel
- Those Interested
Methodology:
Lecture, Brainstorming, Case Study, Videos, Educational Games, Basic Psychology, Neuro-Accelerated Learning Techniques, Real Time Shop-floor Analysis.
Award:
Certificate of Achievement