SMART: Supervisory Management And Resilience Training
The SMART Certification program is a comprehensive series of courses consisting of four courses and eight days of high impact training.
Mastering Supervision requires discipline, patience, persistence and creativity. This course is designed to enable a new supervisor or team leader to effectively make the transition from being a member of a team into a role of added responsibility, giving them the skills needed to prepare for and make the change a positive experience. This course will also help the established supervisor to review their practice and identify new strategies for getting the best from their team and themselves.
Smart not only shows the participants how to gain their staff’s trust and commitment but also provides practical techniques for them to use when planning, organizing, communicating, coaching, problem-solving, delegating and etc., breaking through the barriers of adversities with strong resilience.
The programme is packed with guidance to help participants to direct their energy towards building essential character within themselves, leading their team members to perform and improving productivity.
The SMART Certification program is a comprehensive series of programmes consisting of eight days high-impact training. It cover four courses.
Course Objectives
After the course, participants will be able to:
- enhance leader’s influencing skills with reference to Neuro Linguistic Programming (NLP) approach.
- be educated on the task, role, responsibilities and power of a leader.
- be exposed to the New Psychology of Leadership approach.
- understand the concept of servant leadership.
- communicate effectively with different behavioural style.
- deal effectively and tactfully with difficult people and situations.
- earn trust and confidence of team members.
- foster members engagement effectively.
- self-management EQ effectively.
- align individual performance with the organization goals.
- giving and receiving feedback effectively.
- coach members to raise the bar of their performance.
- shift the mind-set / thinking pattern members through effective counselling skills.
- identify and clarify the nature of problem
- think creatively and contribute to problem solving
- put in practice the various decision making model.
- evaluate, select the best approach for decision making
- avoid mistakes in decision making
Courses*
- SMART Supervisory Leadership
- Mastering Communication and Interpersonal Skills
- Performance Improvement Leadership
- Analysitcal Problem Solving Skills
The above courses are an example only. The courses can be tailored as per client request.
SMART: Supervisory Management And Resilience Training
Duration:
56 Hours
Targeted Audience:
- Supervisors
- Asst. Supervisors
- Administrators
- Technicians
- Engineers
- Project Leaders
- Team Leaders
- Those Interested
Methodology:
Lecture, Brainstorming, Case Study, Videos, Role-play, Educational Games, Basic Psychology, Neuro-Accelerated Learning Techniques.
Award:
Certificate of Achievement